Shipping policy

Classirex Shipping Policy

At Classirex, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies.

Shipping Destinations

We currently ship to Australia, Canada, the United Kingdom and the United States.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 9 business days (Monday to Friday).
  • Estimated delivery time: The total delivery time is 7–12 business days, including processing and shipping time.

Shipping Costs

Free standard shipping is available on all orders to Australia, Canada, the United Kingdom and the United States.

Customs duties, fees, and taxes:

All applicable customs duties, taxes, and import fees are included in the price shown at checkout. Customers will not be required to pay additional charges upon delivery.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Please do not return items to our office address. The correct return address will be provided in your return authorisation email.

Order Changes & Cancellations

If you need to update your shipping address, please contact us as soon as possible after placing your order. Changes cannot be guaranteed once processing has begun.

Orders may be cancelled before dispatch. Once shipped, orders can no longer be cancelled.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number, typically within 24–48 hours. You can monitor your package’s journey on our Track Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact Information:

Address: 75 High Street, Stagsden, Bedford, MK43 8SG, United Kingdom
Email: support@classirex.com
Phone: +447782203941

Classirex is operated by KURO RS LTD.
Company Name: KURO RS LTD
Company Number: 16162201

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.